The Clubhouse Privacy Policy

Your membership runs on information, and this is the plain-English version of what the club holds, why it holds it and how you stay in control of it. The aim is simple: enough detail to run your account, your cashier and your Club Points safely, and nothing kept for the sake of it.

What Sits in Your Member Record

From the moment you register and as you play across the rooms, a record builds against your account. It can include:

• Your name, date of birth, email, phone and address
• Your username and account preferences
• Deposit, withdrawal, PayID-style and crypto payment records
• ID, proof of address and payment-ownership documents
• Game history, bonus claims, Club Points and tournament activity
• Support chats, emails and Account Manager messages
• Device, IP, browser and cookie data

The Work That Data Does

Each piece earns its place by doing a job. Your details create the account and verify that you are an adult eligible to play. Payment records let the cashier process deposits and withdrawals. Game and bonus data lets the club apply your welcome offer, manage Club Points and run tournaments and leaderboards.

Beyond the day-to-day, the same information backs the parts of the club you do not see often: confirming eligibility at withdrawal, handling support requests through live chat and the Account Manager, spotting fraud and bonus abuse, and powering responsible-gambling tools such as limits, time-outs and self-exclusion.

Cookies, and Why Some Cannot Be Turned Off

Cookies and similar tags handle a few jobs at once. They keep you logged in, remember your preferences, protect security, measure performance so the rooms load cleanly, and support marketing where you have agreed to it.

You can manage cookies in your browser, but blocking the essential ones is not cost-free: login, session handling and the cashier can stop working properly, so parts of the club may simply refuse to load.

Keeping Your Account Yours

The club applies reasonable safeguards to the information it holds, and your habits do the rest of the work:

• Use a strong, unique password for your account
• Keep your login details private and never share a verification code
• Tell support straight away if you notice unusual activity or a login you do not recognise

Asking About Your Own Information

The record is yours to question. You can ask to see what the club holds, correct details that are wrong, or change your marketing preferences, all through the official privacy or support route. Send the request from your account email and include enough detail to confirm it is you. To dial down marketing, opt out from the message itself or ask the Account Manager to update your contact settings, and your account, banking and verification messages keep coming regardless.